+44 (0) 1376 510 101

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Returns Policy

You can return your online purchase for FREE by following these 3 easy steps;

  1. Contact us within 30 days of receiving your order by:
    Phone: 01376 510101
    Email: sales@dalebrook.com
  2. We will arrange a suitable day within 7 days to collect your return order from your delivery address for FREE.
  3. We will refund you once our warehouse has returned and checked the returned order.

**For more information on our FREE returns, please see our terms at the bottom of this page.

If you have received your order broken or damaged, please report this to us within 7 days of receiving your order to arrange and exchange or refund.


  • The above returns policy applies to orders placed online at www.dalebrook.com / www.dalebrookonline.com ONLY.
  • ALL items returned to us must be unused and in original packaging.
  • Personalised print items are non-refundable.
  • FREE returns apply to UK mainland address ONLY.
  • One collection per return will be arranged free of charge, any subsequent collections arranged at the request of the customer due to failed collections will be charged at ¬£10 per box to the customer and deducted from the refund due.
  • For returns outside the UK, please contact us for a unique returns number.
  • Any orders returned outside of the 7 day return period WILL NOT be accepted.